Terms and Conditions

Welcome to Casiku Casino, operated by White Hat Gaming Limited, a company registered under Malta law with registration number C73232. Our registered office is located at 85 St John Street, Valletta, VLT1165, Malta. These terms and conditions govern your use of our casino services and form a legally binding agreement between you and our company.

Eligibility and Account Registration

Players must be at least 18 years old to create an account with us. You are required to provide accurate, complete, and current information during registration. We reserve the right to verify your identity and may request additional documentation at any time. Each person, household, and IP address is permitted only one account.

Account holders must use payment methods registered in their own name. We do not accept third-party payments or transactions from accounts belonging to other individuals. Your account information must remain confidential, and you are responsible for all activities conducted under your login credentials.

Licensing and Regulatory Compliance

Casiku Casino operates under licenses issued by the Malta Gaming Authority (License #MGA/B2C/370/2017) and the UK Gambling Commission (License #52894). We maintain strict compliance with all applicable laws and regulations in jurisdictions where we are licensed to operate.

Our services are restricted in numerous territories including but not limited to the United States, France, Germany, Australia, and other jurisdictions as specified in our restricted countries list. Players from these regions are prohibited from accessing our services.

Account Verification and KYC Requirements

Before processing withdrawals, we require account verification through our Know Your Customer (KYC) procedures. You must provide a valid passport or driver's license along with proof of address dated within three months, such as a utility bill or bank statement.

Document verification typically takes 48 hours to complete. We may request additional documentation if necessary to verify your identity, age, or payment method ownership. Failure to provide requested documents may result in account suspension or closure.

Deposits and Withdrawals

We accept deposits via Mastercard, Visa, and PaysafeCard. All deposits are processed instantly without fees from our end. Minimum deposit amounts apply to certain promotions and may vary based on the payment method selected.

Withdrawals are processed back to the same payment method used for deposits. Processing times include 1-2 days pending period plus up to 3 business days for completion. We do not charge fees for withdrawal processing, though your financial institution may apply their own charges.

Bonuses and Promotional Terms

All bonuses carry a 40x wagering requirement and must be used within 3 days of activation. Different games contribute varying percentages toward wagering requirements. Slots typically contribute 100%, while table games and video poker contribute at reduced rates.

Bonus funds cannot be withdrawn until wagering requirements are fully satisfied. We reserve the right to void bonuses and associated winnings if terms are not met or if we suspect bonus abuse. Maximum bet limits apply while bonus funds are active.

Casiku Club Loyalty Program

Our loyalty program features five tiers: Jack, Queen, King, Ace, and Joker. Players earn points based on their gaming activity, with different games awarding points at varying rates. Points can be redeemed for bonus funds at a rate of $5 per 1,000 points.

VIP status and benefits are awarded at our discretion and may be modified or removed at any time. Higher tiers receive enhanced benefits including faster withdrawals, higher limits, and dedicated account management services.

Responsible Gaming

We are committed to promoting responsible gambling practices. Players can set deposit limits, session time limits, and cooling-off periods through their account settings. Self-exclusion options are available for those requiring extended breaks from gaming activities.

We partner with GamCare and other organizations to provide support for problem gambling. If you feel your gaming habits are becoming problematic, please contact our support team or visit our responsible gaming resources.

Game Rules and Fair Play

All games are provided by licensed software suppliers and operate using certified random number generators. We maintain strict standards for game fairness and regularly audit our systems to ensure compliance with industry standards.

Any attempt to manipulate games, exploit software vulnerabilities, or engage in fraudulent activity will result in immediate account closure and forfeiture of funds. We monitor gameplay patterns and reserve the right to investigate suspicious activities.

Privacy and Data Protection

Personal information is protected using advanced encryption technology with TLS v1.2 minimum standards on secure pages. We collect and process data in accordance with applicable privacy laws and our privacy policy.

Your information may be shared with third parties only as necessary for service provision, regulatory compliance, or fraud prevention. We never sell personal data to marketing companies or unauthorized third parties.

Account Closure and Inactive Accounts

Accounts inactive for 12 months may be subject to a $5 monthly maintenance fee. We provide 30 days written notice before applying such charges. You may close your account at any time by contacting customer support.

Upon account closure, any remaining balance will be returned to you after verification of your identity and payment method. Bonus funds and loyalty points are forfeited when accounts are closed.

Dispute Resolution

Any disputes should first be raised with our customer support team available 24/7 via live chat or email. We aim to resolve all issues promptly and fairly through our internal procedures.

Unresolved disputes may be escalated to the relevant licensing authority. Players in the UK may contact the UK Gambling Commission, while other players may contact the Malta Gaming Authority.

Limitation of Liability

Our liability is limited to the amount of funds held in your account at the time of any incident. We are not responsible for losses resulting from technical failures, internet connectivity issues, or circumstances beyond our reasonable control.

Gaming involves risk, and we make no guarantees regarding potential winnings or losses. All gaming activities are undertaken at your own risk and discretion.

Modifications to Terms

These terms may be updated periodically to reflect changes in our services, legal requirements, or operational procedures. Significant changes will be communicated via email or website notification.

Continued use of our services after term modifications constitutes acceptance of the updated conditions. We recommend reviewing these terms regularly to stay informed of any changes.

Contact Information

For general inquiries, contact us at [email protected]. Account-related questions should be directed to [email protected], while privacy concerns can be addressed to [email protected].

Our customer support team is available 24/7 via live chat and email to assist with any questions or concerns regarding these terms and conditions.