Privacy Policy

At Casiku Casino, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

Information We Collect

We collect various types of information to provide you with the best gaming experience possible. Personal data includes your name, email address, phone number, date of birth, and residential address when you register an account with us. Financial information such as payment method details, transaction history, and banking information is also gathered for processing deposits and withdrawals.

Technical data encompasses your IP address, browser type, device information, operating system, and website usage patterns. Gaming activity records include your betting history, game preferences, winnings, losses, and bonus usage. Communication records consist of correspondence through live chat, email, or phone support interactions.

How We Use Your Information

Your personal information serves multiple purposes within our platform operations. Account management requires verification of your identity, processing registrations, and maintaining secure access to your gaming account. Payment processing involves handling deposits, withdrawals, and financial transactions securely through our banking partners.

Customer support utilizes your data to respond to inquiries, resolve technical issues, and provide assistance with account-related matters. Marketing communications may include promotional offers, bonus notifications, and updates about new games or features, subject to your consent preferences.

Regulatory compliance necessitates meeting licensing requirements from the UK Gambling Commission and Malta Gaming Authority. Security measures involve fraud prevention, money laundering detection, and maintaining platform integrity through monitoring suspicious activities.

Legal Basis for Processing

We process your personal data based on several legal grounds under applicable privacy laws. Contractual necessity allows us to fulfill our obligations when providing gaming services and processing your transactions. Legitimate interests include fraud prevention, security monitoring, and improving our services while balancing your privacy rights.

Legal compliance requires adherence to gambling regulations, anti-money laundering laws, and licensing conditions. Consent-based processing applies to marketing communications and optional services where you have explicitly agreed to data usage.

Data Sharing and Disclosure

We share your information only when necessary and appropriate for business operations. Service providers including payment processors, software developers, and technical support partners may access relevant data to deliver their services effectively.

Regulatory authorities such as the UK Gambling Commission, Malta Gaming Authority, and other licensing bodies may receive information as required by law. Law enforcement agencies can access data when legally mandated through proper channels and court orders.

Business partners within the White Hat Gaming Limited network may process shared information for operational purposes while maintaining equivalent privacy standards. Third-party service providers undergo strict vetting processes to ensure adequate data protection measures.

Data Security Measures

Protecting your information remains our top priority through comprehensive security protocols. Encryption technology utilizing TLS v1.2 minimum standards secures all sensitive data transmissions between your device and our servers. SSL protocols automatically encrypt personal information during storage and transfer processes.

Access controls limit employee access to personal data based on job responsibilities and business needs. Regular security audits assess our systems for vulnerabilities and ensure compliance with industry standards. Secure data centers provide physical protection for servers containing your information.

Multi-factor authentication protects administrative access to databases and systems. Incident response procedures ensure rapid detection and mitigation of potential security breaches affecting user data.

Data Retention

We retain your personal information for specific periods based on legal requirements and business needs. Active account data remains accessible while your account stays open and in regular use. Closed account information is preserved for seven years following account closure to meet regulatory obligations.

Transaction records are maintained for ten years as required by anti-money laundering regulations and tax authorities. Marketing preferences and communication records are kept until you withdraw consent or request deletion.

Inactive account data may be anonymized or deleted after extended periods of non-use, subject to legal retention requirements. Document verification materials are stored securely for compliance purposes throughout the required retention period.

Your Privacy Rights

You possess several rights regarding your personal data under applicable privacy legislation. Access rights allow you to request copies of personal information we hold about your account and activities. Rectification rights enable correction of inaccurate or incomplete data in our systems.

Erasure rights permit deletion of personal data under certain circumstances, subject to legal retention requirements. Restriction rights allow you to limit processing of your information in specific situations. Portability rights enable transfer of your data to other service providers in structured formats.

Objection rights let you oppose certain types of data processing, particularly for marketing purposes. Withdrawal of consent can be exercised for processing activities based on your agreement rather than legal obligations.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to enhance your browsing experience and provide personalized services. Essential cookies ensure proper website functionality, security features, and account access capabilities. Performance cookies collect anonymous usage statistics to improve site performance and user experience.

Functional cookies remember your preferences, language settings, and customization choices across sessions. Marketing cookies may track your interests and behavior to deliver relevant promotional content, subject to your consent.

You can manage cookie preferences through your browser settings or our cookie management tools. Disabling certain cookies may limit website functionality and personalization features.

International Data Transfers

Your personal information may be transferred to countries outside your residence for processing and storage purposes. All international transfers comply with applicable data protection laws and include appropriate safeguards to protect your privacy rights.

Adequacy decisions from relevant authorities ensure equivalent protection standards in destination countries. Standard contractual clauses provide legal frameworks for transfers to countries without adequacy decisions. Binding corporate rules govern transfers within our corporate group structure.

Children's Privacy

Our services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal information from minors or allow underage individuals to create accounts on our platform.

Age verification procedures help prevent minors from accessing our services. If we discover that personal information has been collected from someone under 18, we will immediately delete such data and close any associated accounts.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant modifications will be communicated through email notifications, website announcements, or account messages.

Continued use of our services following policy updates constitutes acceptance of the revised terms. We encourage regular review of this Privacy Policy to stay informed about how we protect your information.

Contact Information

Questions or concerns about this Privacy Policy or our data practices can be directed to our privacy team at [email protected]. Our customer support team is available 24/7 through live chat or [email protected] for general inquiries.

Written correspondence can be sent to White Hat Gaming Limited, 85 St John Street, Valletta, VLT1165, Malta. We will respond to privacy-related requests within reasonable timeframes as required by applicable laws.

This Privacy Policy was last updated on the date of publication and applies to all users of Casiku Casino services worldwide, subject to local legal requirements and restrictions.